SHIPPING POLICY
Currently we ship only inside the New Zealand.
Main information
- free shipping on all orders
- order cutoff Time: 11pm
- order handling: 1-3 days
- order transit: 7-14 days
Shipping your order
Once you have made your purchase, it will take us 1-3 business days to process your order.
After your order is processed, it will be passed on to a courier who will then deliver it within an average of 7 to 14 working days.
Shipping costs
We provide free shipping for all orders. Moreover, there is no minimum order quantity required for this service.
Delayed orders
Orders may experience delays during times of high demand or busy shopping periods. If your order is delayed, please be patient and allow for up to 3 extra work days. If your order has not arrived after this time, please reach out to our customer support team at info@fashup-london.com.
Damaged orders
If your package arrives damaged, it is important to document the damage by taking detailed photos immediately. Afterward, contact our customer support team and make sure to include your order number.
Cancellation of orders
It is only possible to cancel your order the same day after placing it (Within 6 hours after placing the Order) . After that Day, our orders are in processing. So it is sadly no longer possible to cancel.
If you wish to cancel your order, please contact us at info@fashup-london.com after you have placed your order.